Get in Touch
Our dedicated support team is available 24/7. Whether you have a question about bonuses, games, payments, or responsible gaming — we're just one message away.
Support Hours
Our team never sleeps. We're available every day, all year round to assist you with any query.
24 / 7 — Always OpenResponse Time
We prioritise fast replies. Most emails receive a detailed response well within our guarantee window.
Within 2 HoursSend Us a Message
Common Issues — Find Your Answer in 60 Seconds
Before emailing us, try these instant troubleshooters. Most players resolve their issue here without waiting for a reply.
Forgot Password
On the Rokda7 login screen, tap "Forgot Password" and enter your registered mobile number or email — a reset link arrives in under 2 minutes. If you still cannot access your account, email us with your registered details and we'll verify your identity within one hour.
Go to Login →Deposit Not Credited
Rokda7 deposit credits typically appear within 5 minutes; if yours hasn't arrived, first check your bank statement to confirm the debit went through. If the amount was debited but the wallet shows nothing, forward the payment screenshot to affiliate@ix7gameapk.net and our payments team will reconcile it within 2 hours.
Bonus Not Received
The Rokda7 welcome bonus and referral bonus credit automatically after your qualifying deposit clears and any promotional code is applied at checkout — give it up to 15 minutes. If the bonus still hasn't appeared, ensure your account is fully verified (KYC complete) and that the offer's minimum deposit threshold was met.
Check Bonus Terms →Withdrawal Delayed
Rokda7 withdrawal requests are processed within 24 hours on business days; delays most often occur when KYC documents are pending or a bonus wagering requirement has not yet been met. Log in, navigate to My Account > Documents, and ensure your PAN card and bank details are verified before raising a support ticket.
Withdrawal FAQs →APK Installation Failed
Rokda7 APK installation requires "Install from Unknown Sources" to be enabled in your Android settings — go to Settings > Security > Unknown Sources and toggle it on before tapping the installer. If the rokda7 app download still fails, clear your browser cache, re-download the latest rokda7 apk from the official link below, and try again.
Download Latest APK →Account Locked
Accounts are locked after five consecutive failed login attempts as a security measure — wait 30 minutes for the automatic unlock or use the password reset flow immediately. If your account has been suspended for a different reason, email us with your User ID so our compliance team can review the status and respond within 2 hours.
Common Questions
Before reaching out, check if your question is already answered in our help centre.
Getting Started
How to download, register, and claim your welcome bonus.
Bonuses & Promotions
Welcome bonus, daily reload, referral rewards and wagering requirements.
Payments & Withdrawals
Deposit methods, withdrawal times, limits and KYC requirements.
Games & Technical
Available games, RNG certification, app support and updates.
What Makes Rokda7 Support Stand Out
We're not a generic helpdesk. Every agent on our team is trained specifically on Rokda7 products, Indian payment methods, and the games our players love most.
Hindi & English Support
Our entire support team is India-based and fully fluent in both Hindi and English, so you can explain your issue naturally without translation frustration. Whether you write "mere account mein bonus nahi aaya" or "my bonus hasn't credited," we understand you perfectly and respond in your preferred language.
2-Hour Response Guarantee
Every email sent to our support address receives a personalised, detailed reply within 2 hours — not an automated acknowledgement, but an actual human response with actionable next steps. If we ever miss that window during peak hours, your next query jumps straight to the front of our queue.
Specialised Expert Teams
Rather than routing you to a general agent, Rokda7 operates dedicated expert desks for payments, bonuses, technical issues, and responsible gaming — meaning the person answering your deposit query has handled hundreds of identical cases and can resolve it in one exchange. Complex issues that need escalation are flagged and resolved within 24 hours.
Contact at a Glance
7 Days a Week
Need Help With Responsible Gaming?
Your wellbeing matters more than your next wager. If you feel that gaming is becoming less enjoyable and more compulsive, Rokda7 provides practical tools and connects you with professional resources — completely free and confidential.
Set Deposit Limits (In-App)
Log in to Rokda7, navigate to My Account > Responsible Gaming, and set a daily, weekly, or monthly deposit cap that the system enforces automatically. Limits take effect immediately when you lower them and can only be increased after a 48-hour cooling-off period, giving you real control rather than just a suggestion.
Open App Settings →iCall India Helpline
iCall is a professional psychological counselling service run by the Tata Institute of Social Sciences (TISS) and is available to anyone in India experiencing stress, anxiety, or compulsive behaviour related to gaming or gambling. Reach a trained counsellor by calling 9152987821 — the service is free, confidential, and available in Hindi and English.
Call 9152987821 →Self-Exclusion via Email
If you need a complete break, email affiliate@ix7gameapk.net with the subject line "Self-Exclusion Request" and specify whether you want a 30-day, 90-day, 6-month, or permanent exclusion — our team will action it within 2 hours and lock your account for the chosen period. During exclusion, all marketing communications are also paused.
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